How do we create our attire?

Custom Bridal Collections/A Touch of Camo, LLC designs and sews two lines of dresses: ATOC and AE. We also feature dresses from Winston Bridal, Premier Bridal, and SMC Fashions.

Items in our ATOC line are sewn in our overseas factory, while our AE line is sewn by our local seamstress. The ATOC line consists of gowns that are comparable to wedding, bridesmaid, and prom dresses you would buy in a retail store, with built-in bra cups in most styles, fully built-up bodices, triple layered fabric, boning, attached netting, and fully lined. The ATOC line also features embroidery and hand-beading on select dresses.

Our AE line of dresses have double layered fabric, and front and back boning support on most styles, but does not include built-in bra cups or attached netting.

We currently offer over 30 different satin camo patterns, including Mossy Oak®, True Timber®, Moonshine®, and Realtree®. The majority of our bridal gowns and formalwear are made with a 3 ounce polyester camo bridal satin. We also have camo fabrics in camo-printed tulle and a lingerie weight poly-satin.

Will my dress need alterations?

We advise all of our customers that some alterations will most likely be needed once you receive your item.

Our AE line of dresses will have approximately 1-2 inches of extra fabric which will allow for letting the dress out. Our AE dresses and items require a seamstress with average sewing experience to complete the alterations.

Our ATOC, Winston, Premier, and SMC line of dresses will have approximately 1-2 inches of extra fabric, which will allow for the dress to be let out, but please keep in mind that these gowns are high-end wedding gowns, which means they will require more involved alterations by a professional seamstress.

Regardless of which line you choose we always recommend alterations be completed by a professional seamstress.

Please remember, we do not accept returns simply because an item does not fit you when it arrives, and you should expect some alterations will be necessary.

Can I custom design my own gown/item?

YES!! All of our current AE and ATOC styles were originally designed by customers. If you are interested in designing your own dress we will work with you via email and phone to make you the dress of your dreams. Prices will be determined based on the type of dress you are wanting.

Can I make changes to one of your current styles?

We are happy to do our best to make changes to any of our current styles, but please understand the price may change. Please review the optional choices listed under each item, as many already offer customizations such as corset backs, straps, sleeves, sashes, etc.

How do I know I am ordering the correct size?

We always recommend having your measurements taken by a professional seamstress to ensure accuracy. Please understand that even if you submit detailed measurements you may still need alterations once you receive your item.

When having your measurements taken, make sure you are wearing the shoe you plan to wear with your dress, otherwise the length measurement may be off. Gowns will be sewn to a standard height of 5’6”, including shoe height.

Please remember, we do not accept returns simply because an item does not fit you when it arrives, and you should expect some alterations will be necessary.

How long will it take to have an item made and delivered?

For AE and ATOC items it takes approximately 12 weeks to receive your order from the time it was placed. We recommend adding another 2 weeks to this time frame in the event you need alterations once you receive the item. Standard sewing time is 10 weeks, and quality assurance, steaming, packing, and shipping are about 2 weeks.

Items from our Winston, Premier, and SMC lines can take up to 24 weeks to arrive, but often arrive sooner. If you need a dress from one of these lines sooner than 24 weeks please contact us and we will see if rush sewing and delivery is available.

We understand the stress and worries that occur as your wedding date approaches. When planning your dress order, we recommend you first look at the date of your event, and then count backwards AT LEAST 24 weeks to allow time for alterations on your end, and to ensure your dress is ready on time. Planning this way will ensure you receive the dress with about 2 weeks extra time, which will help decrease any worries and extra stress you may have about your big day!

If you are wanting an AE or ATOC design and need it in fewer than 12 weeks please contact us and we will see if it is possible to accommodate you. Please understand rush sewing and/or delivery fees will apply.

Do you offer rush orders?

Rush sewing is possible on some items – please review the rush sewing fees listed on the item’s page.

Rush delivery/shipping is available – please contact us for desired shipping method and approximate pricing.

How much is shipping?

Shipping in the continental United States is always FREE!

We commonly ship all over the United States, using Priority Mail through the United States Postal Service, and your order will include insurance and delivery confirmation. We use International Priority Mail when shipping to Canada because it cuts down on the amount of time an item will sit in customs.

We will happily ship anywhere in the world but will need you to contact us first with your complete address so we can provide an approximate price.

The customer is always responsible for any duty or custom fees.

Please contact us if you prefer to use a different shipping method and we will do our best to accommodate.

Do you offer discounts?

YES, we do offer discounts on quantity purchases over $800 total, for certain bridesmaids and groomsmen items AND we also offer a military discount to all active duty military and their families. Occasionally we will have special items marked down/on sale – these will always show on the ‘IN STOCK/CLEARANCE’ page.

Do you accept returns?

We generally do not accept returns and/or offer refunds because we are making you a custom-made item.

We pride ourselves on offering quality, custom-made items to our customers, so if for some reason you are not happy with your order we ask that you reach out to us via email/phone. We will work with you to replace the item or fix the item, depending on the circumstance, at our discretion.

If we determine an item will be returned, we require that the following conditions be met:

 

-We must be notified of your request for a return within 3 days of you receiving the order

-The item must be returned BEFORE the event date, and no later than 7 days after you receive the item

-The item must be returned exactly as it was received, with  no alterations, no damage/marks/signs of wearing, and have the original hang tags attached

 

Refunds will not be paid, until the item is received and inspected, and we may choose to offer an adjustment, rather than a total refund. The buyer will responsible for the shipping costs to return an item.

Please remember, we do not accept returns simply because an item does not fit you when it arrives, and you should expect some alterations will be necessary.

We have a VERY high satisfaction rate with our customers, and although the industry standard, in bridal, even for internet sales is to accept no returns, we much prefer having a satisfied customer, so we’ll actively work to ensure you are satisfied.

How can I be sure my dress will look like the picture?

When we receive your order from the seamstress the first thing we do is put each item through a 21 point Quality Inspection before shipping it on to you, the customer. This includes measuring all attire to make sure it is within 1-2 inches of the size ordered, inspecting the sewing, fixing small repairs, ensuring the colors are correct, as ordered, and completing spot cleaning. Finally, the items are steamed (for wedding and prom gowns), carefully packaged, and sent out to you.

The customer will receive regular updates from us, whether through the web store or email, regarding the progress of their order. These updates may include the order being received, any updates and pictures from the seamstress/factory, delivery of your item to us, completion of the quality inspection by us, and delivery information.

All of our staff have many years of experience working in the bridal and formal wear industry, and we understand the importance of receiving your item in a timely manner to ensure there is time for alterations.

We cannot emphasize how important it is to complete your purchase as early as possible (typically at LEAST 24 weeks from your event date) to ensure your item is received with enough time for alterations.

Our staff and seamstresses understand that it is stressful to all if we must fix or redo orders, so everyone works very hard to get your order right from the start. In certain rush orders, we may arrange direct shipping from the factory, to ensure timely deliveries, but orders delivered this way will not go through our quality inspection process.

AE-11 Dutton Model (image)
A Touch of Camo logo (image)

CONTACT CUSTOM BRIDAL COLLECTIONS/A TOUCH OF CAMO, LLC

Mon – Fri: 8 AM to 5 PM
Sat: 9 AM to 4 PM

Phone: (520) 975.6435

Email: joanne.atouchofcamo@gmail.com

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